A: Service Charge of 18% will be added to all charges. Please note that the service charge is taxable, in accordance with California State Board of Equalization Regulation 1603(f). The current Sales Tax is 7.75%.
A: The food and beverage minimum expenditure does not include cash bar sales. Service charge and Sales Tax does not contribute to the minimum expenditure required and will be added to all charges. If the minimum guest guarantee and /or food and beverage minimum is not met, the difference is charged as room rental.
A: Menus and details should be finalized with your Catering Manager three (3) months prior to your event. Children's menus are available for children under 12 years old. A discount will be offered for vendor meals. When selecting more than one entrée, the higher price will be charged for all selections. Upon selection of your menu, the prices quoted on your Banquet Event Order are guaranteed. Prices are subject to change if they are not stated on a signed Banquet Event Order.
A: You can schedule a tasting at least 1 week in advance. Tastings are held during business hours Tue - Fri between 2 pm - 4 pm. We can prepare up to four (4) menu entrée selections of your choice and any sides and salads. Complimentary tasting excludes alcohol, appetizers and desserts. If you wish to order these items, additional charges may apply. During the tasting, your Catering Manager will be with you to discuss other details.
A: It is not uncommon to have several weddings at the same site on the same day. Functions are scheduled a minimum of 1 hour apart. Our Catering Managers will be happy to assist in all related arrangements in order to ensure a successful and enjoyable function. Arrangements for early decorating and set up must be coordinated in advance with your Catering Manager.
A: All food and beverage must be supplied by the hotel. No food or liquor may be brought into your function from outside sources. Exceptions include cakes and specialty dessert, wine and champagne (subject to corkage fee) and must be previously discussed with your Catering Manager. Evidence to the contrary will cause the function to be terminated with no refund. In accordance with California laws, no alcoholic beverages or food may be removed from the premises during or after an event. Please inform your guests and your entire Bridal Party that they will be asked to show ID to purchase an alcoholic beverage if they appear to be under the age of 50.
A: The hotel recommends you assign an attendant to look after your personal belongings and gifts. Items left behind at the conclusion of the function are not the responsibility of the Hotel. It is the responsibility of the client to remove gifts and other items delivered to the function. The Hotel will assist in the movement of gifts within the Hotel premises or to curbside, but only under direct supervision of the client or someone they have selected from their party. The hotel will not be responsible for storing any items after the function.
A: You are not required to have a wedding coordinator, however, it is advisable to hire one or at least designate someone to act as your wedding coordinator to ensure that your wedding day goes smoothly. You are required to have someone coordinate your ceremony by lining up and cueing your bridal party. Please provide your coordinator information on your bridal pre-function sheet.
A: If you need to change your reservation and you arrival date is between May 23rd and September 30, please inform us at least 72 hours prior to arrival. If your arrival date is between January 26 and May 22 or October 1st and December 31, please inform us as least 48 hours prior to arrival. Otherwise, you will be assessed a fee equal to one night's lodging, including tax.
A: All rooms can accommodate cribs, and they are available through the front desk free of charge. We do have a limited number of rollaways available for an additional $10 fee per night (based on availability) and these may be accommodated in select rooms.
A: Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, please call 619-222-0561.
A: Early check-ins are based on availability on the day of arrival only. Late check-outs are based on availability on the day of departure only.Should a guest fail to depart the hotel prior to the 12:00pm check-out time they will be assessed a fee equal to half one night's lodging, including tax. Should a guest fail to depart the hotel prior to 4:00pm they will be assessed a fee equal to one night's lodging, including tax.
A: There is no smoking allowed inside the property, including in all Guestrooms, Balconies And Patios. The Best Western Plus Island Palms will assess a fee of $250.00 to guests that choose to smoke in guest rooms.
A: WiFi in the guest rooms is complimentary. Should you be utilizing one of our meeting spaces there will be a usage fee for WiFi. Please contact our sales department at 619-222-0561 for pricing. Wired In Access Is Available In Limited Amount Of Guest Rooms.
A: While we do not feature a formal business center we do have 3 computers with internet access available for our guests, one in the Casa Del Mar Lobby, and two in the Island Palms Lobby. These are available to guests for up to 15 minutes at a time should they need to print a boarding pass or directions.
A: No. However, we do feature an on-site massage facility. If you would like more information, or to book an appointment, please call one of our front desk agents at 619-222-0561 and they would be happy to assist.