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IslandPalms.com Website Accessibility Statement

Information About Our Accessible Hotel

In addition to offering Mobility Accessible Guest Rooms & Suites, Best Western Island Palms is proud to offer accessible entrances and an accessible path of travel throughout the hotel including the lobby, pool areas, banquet rooms, restaurant, fitness center, parking lot and public ADA-compliant restrooms. In addition, the accessible hotel paths connect directly to the Shelter Island pedestrian path. We also offer numerous ADA parking spaces around the hotel. A chairlift is permanently stationed in both pools and hot tubs. Many of our Mobility Accessible Guest Rooms are located on the ground floor for your convenience and safety. Additional amenities, available upon request, include shower chairs, portable communication kits, assistive listening devices for meetings – all of which are complimentary to our guests. Hotel employees are happy to read menus and other printed/visual information to guests who are blind or have vision impairment. Service animals are welcome.

Click here for more details about our Mobility Accessible Guest Rooms & Suites. To speak with a specialist about our Mobility Accessible Guest Rooms or accessibility throughout the resort, or to confirm availability, please contact our reservations specialists at 619-814-1108 or by email: reservations@islandpalms.com.


Information About Our Accessible Website

Best Western PLUS Island Palms Hotel & Marina is committed to providing a website that can be accessed by all, including users with disabilities.

Best Western PLUS Island Palms Hotel & Marina strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:

  • We have built our website using standard-compliant HTML and CSS.
  • We have ensured that the website content is structured in a logical manner using informative headings and labels where relevant, and are usable by customers who use assistive technology/screen readers.
  • We have provided consistent navigation across the website.
  • We have ensured that images have alternative texts and descriptive links.

In addition, we offer rooms with accessibility features, which may be booked through each property's website.

Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us on itsupport@bartellhotels.com. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.


Our Commitment

Best Western Plus Island Palms is committed to ensuring that persons with disabilities have access to the goods, services, privileges, advantages and accommodations offered by the hotel, including those offered through our website, islandpalms.com. As part of that commitment, we are in the process of ensuring that our website provides sufficient information regarding the accessibility of the premises of our hotel to allow our guests and patrons with disabilities the ability to make informed decisions regarding their visits.


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