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San Diego hotel FAQs

General


What is Check-in/Check-out time?

A: Check-in time is from 4 pm, and check-out time is 12pm.

Can I guarantee an early check-in or late check-out?

A: Early check-ins are based on availability on the day of arrival only. Late check-outs are based on availability on the day of departure only.Should a guest fail to depart the hotel prior to the 12:00pm check-out time they will be assessed a fee equal to half one night's lodging, including tax. Should a guest fail to depart the hotel prior to 4:00pm they will be assessed a fee equal to one night's lodging, including tax.

Do you allow smoking on property or in your guest rooms?

A: There is no smoking allowed inside the property, including in all Guestrooms, Balconies And Patios. The Best Western Plus Island Palms will assess a fee of $250.00 to guests that choose to smoke in guest rooms.

Do you have high-speed wired and/or wireless internet access available?

A: Wireless internet access is available throughout the hotel and is available in all guest rooms.

How much do you charge for high-speed WiFi internet access?

A: WiFi in the guest rooms is complimentary. Should you be utilizing one of our meeting spaces there will be a usage fee for WiFi. Please contact our sales department at 619-222-0561 for pricing. Wired In Access Is Available In Limited Amount Of Guest Rooms.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

A: Yes. It features treadmills, ellipticals a stationary bike and a universal gym. It is open 24 hours.

Do you offer bikes for use during my stay?

A: Yes. Biking enthusiasts will be happy to know that several bayside paths are just outside our front door. What's more, we make it a snap to cycle by offering guests bike rentals at no charge.

Do you offer on-site water sport rentals?

A: No.

Do you have a business center?

A: While we do not feature a formal business center we do have 3 computers with internet access available for our guests, one in the Casa Del Mar Lobby, and two in the Island Palms Lobby. These are available to guests for up to 15 minutes at a time should they need to print a boarding pass or directions.

Do you have a pool?

A: Yes. We have two outdoor, heated pools and two Whirlpools open from 8:00am-10:00pm.

Do you have a gift shop?

A: No. However we do have sundries available at our Marina Shop located on property.

Is there washer/dryer accessibility within your hotel?

A: Yes. We have coin operated washer and dryer. They are open 24 hours a day.

Do you have a spa on property?

A: No. However, we do feature an on-site massage facility. If you would like more information, or to book an appointment, please call one of our front desk agents at 619-222-0561 and they would be happy to assist.

Do you have onsite parking? What is the cost?

A: Yes. There is a $15.00 nightly fee for parking on property.

Do you offer valet parking?

A: No, only self-parking is available.

Do you charge a resort fee? If so, what is included?

A: No.


Accounting

I have questions about my bill. Who do I call?

A: Please contact one of our guest service agents at 619-222-0561, and they would be happy to help answer any questions you may have regarding your bill.


Reservations

How do I view or modify my reservation?

A: Use this link to view, modify, or cancel any reservation made online on our website. Please call the hotel at 619-222-0561 for assistance with reservations made directly with us by phone.

I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?

A: Please contact the customer service department at the website you used to make your reservation.

What is your cancellation/deposit policy?

A: If you need to change your reservation and you arrival date is between May 23rd and September 30, please inform us at least 72 hours prior to arrival. If your arrival date is between January 26 and May 22 or October 1st and December 31, please inform us as least 48 hours prior to arrival. Otherwise, you will be assessed a fee equal to one night's lodging, including tax.

Is my ID/passport required at check-in?

A: Yes, a valid government-issued picture ID is required for check-in.

Is a credit card needed at check-in?

A: Yes, we accept VISA, MASTER CARD, AMERICAN EXPRESS, DICOVER, DINNERS and JCB.

Can you pay with cash at check-in?

A: Yes, you may pay with cash but must have an authorized credit card on file for incidentals. The amount held is $50.

What age do kids stay for free?

A: Kids 17 and under stay for free in existing bedding when accompanying an adult.

Will your rooms allow rollaways and cribs? Is there a charge?

A: All rooms can accommodate cribs, and they are available through the front desk free of charge. We do have a limited number of rollaways available for an additional $10 fee per night (based on availability) and these may be accommodated in select rooms.

Do you have connecting rooms?

A: Yes, though they are subject to availability and not guaranteed. We also feature spacious suites perfect for families and extended stays.

Do you offer extended stay rooms and rates?

A: Yes Subject to Prior Approval Through Hotel Reservations.

Do you offer government/military rates?

A: Yes. Valid id and orders are required at check-in.

Do you have rooms with kitchens?

A: Our Island Palms suites feature kitchens with stove-top, microwave, full size refrigerator, cookware, dishes and utensils and private balcony.

Do refrigerators and microwaves come in the rooms?

A: Yes. Each room comes with a mini-fridge and microwave. Our Island Palms suites come with a full size fridge and full kitchen.

Do you have accessible rooms?

A: Yes, we have accessible rooms. Some of these rooms include modified bath tubs with bars and added facility, and some include a roll-in shower. For more information on the accessible features of our hotel, please call 619-222-0561.

Do you have an early departure fee?

A: Yes, we do. Should a guest decide to depart early they will be assessed a fee equal to one night's lodging, including tax.

Is there a fee if I do not show up to check in to my reservation?

A: Yes. Should a guest fail to check-in for their reservation they will be assessed a fee equal to one night's lodging, including tax.

I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?

A: If you would like a special amenity sent to a guest room please contact one of our guest service agents at 619-222-0561 as they would be happy to help with the arrangements.


Groups

Do you offer in-house audio visual services?

A: Yes, the Island Palms offers a full selection of in-house audio visual services.

Does your meeting and function space offer natural light?

A: Yes, all function rooms feature windows that let natural light pour in. Spectacular views of San Diego Bay and our marina are abundant as well!

How far are you from San Diego International Airport?

A: San Diego's Lindbergh Field (SAN) is located approximately 3 miles from the hotel.

Do you offer complimentary wi-fi? Do you offer complimentary wi-fi for hotel guests?

A: We offer complimentary Guest room wireless internet. Please contact Sales office for information on meeting space internet.

Can I bring food and beverage items purchased outside of the hotel?

A: No, all food and beverage is supplied by the hotel. Our expert staff can help you create everything from elegant buffets to delightful, full-course special event menus.

What are the current occupancy tax percentages?

A: Current occupancy tax rate is 10.5% Room rates are also subject to 2% San Diego Tourism Marketing Assessment and a California State Tourism Fee of 0.195%. Rates are subject to change.

Are there restaurants within walking distance?

A: Yes, please see a guest services representative for dining suggestions.

Union hotel?

A: Yes, UNITE HERE Local 30 the hotel and hospitality workers' union in San Diego


Weddings

What are the service charge and sales tax amounts?

A: Service Charge of 18% will be added to all charges. Please note that the service charge is taxable, in accordance with California State Board of Equalization Regulation 1603(f). The current Sales Tax is 7.75%.

Can cash bar sales, service charge, and sales tax be included in the food & beverage minimum?

A: The food and beverage minimum expenditure does not include cash bar sales. Service charge and Sales Tax does not contribute to the minimum expenditure required and will be added to all charges. If the minimum guest guarantee and /or food and beverage minimum is not met, the difference is charged as room rental.

When should we discus our menu selection?

A: Menus and details should be finalized with your Catering Manager three (3) months prior to your event. Children's menus are available for children under 12 years old. A discount will be offered for vendor meals. When selecting more than one entrée, the higher price will be charged for all selections. Upon selection of your menu, the prices quoted on your Banquet Event Order are guaranteed. Prices are subject to change if they are not stated on a signed Banquet Event Order.

Does the hotel offer tastings?

A: You can schedule a tasting at least 1 week in advance. Tastings are held during business hours Tue - Fri between 2 pm - 4 pm. We can prepare up to four (4) menu entrée selections of your choice and any sides and salads. Complimentary tasting excludes alcohol, appetizers and desserts. If you wish to order these items, additional charges may apply. During the tasting, your Catering Manager will be with you to discuss other details.

Is my wedding the only wedding to take place on the day that I choose?

A: It is not uncommon to have several weddings at the same site on the same day. Functions are scheduled a minimum of 1 hour apart. Our Catering Managers will be happy to assist in all related arrangements in order to ensure a successful and enjoyable function. Arrangements for early decorating and set up must be coordinated in advance with your Catering Manager.

What are the laws regarding food, beverage & bar service?

A: All food and beverage must be supplied by the hotel. No food or liquor may be brought into your function from outside sources. Exceptions include cakes and specialty dessert, wine and champagne (subject to corkage fee) and must be previously discussed with your Catering Manager. Evidence to the contrary will cause the function to be terminated with no refund. In accordance with California laws, no alcoholic beverages or food may be removed from the premises during or after an event. Please inform your guests and your entire Bridal Party that they will be asked to show ID to purchase an alcoholic beverage if they appear to be under the age of 50.

Who will take care of my personal belongings?

A: The hotel recommends you assign an attendant to look after your personal belongings and gifts. Items left behind at the conclusion of the function are not the responsibility of the Hotel. It is the responsibility of the client to remove gifts and other items delivered to the function. The Hotel will assist in the movement of gifts within the Hotel premises or to curbside, but only under direct supervision of the client or someone they have selected from their party. The hotel will not be responsible for storing any items after the function.

Do I need a wedding coordinator?

A: You are not required to have a wedding coordinator, however, it is advisable to hire one or at least designate someone to act as your wedding coordinator to ensure that your wedding day goes smoothly. You are required to have someone coordinate your ceremony by lining up and cueing your bridal party. Please provide your coordinator information on your bridal pre-function sheet.


Transportation

How do I get to the hotel?

A: Directions to the hotel can be found on our location page.

How far is the hotel from the airport?

A: The hotel is 3 miles from the airport.

Do you offer shuttle service from the airport?

A: No.

How far is the hotel from local attractions such as the beach, SeaWorld, The San Diego Zoo, etc?

A: Please see our location page for details.

Do you offer shuttle service to local attractions?

A: No.


Restaurant

Do you have a restaurant on site?

A: Yes. Our Blue Wave Bar & Grill offers amazing marina views paired with delectable flavors of tropically inspired cuisine

What are your restaurant hours?

A: The Blue Wave Bar and Grill opens for both breakfast and room service at 6:30am, seven days a week. Dinner and room service are available weekdays until 9:00pm until Memorial day, when we extend service until 10:00pm. Dinner service remains open until 10pm Fridays and Saturdays year round. After Labor day, dinner and room service on weekdays will conclude at 9:00pm until the following Memorial day.

Do you offer room service? What are the hours?

A: Room service is available for breakfast lunch and dinner weekdays from 6:30am - 9pm until Memorial Day, when it will extend until 10pm. After Labor day, dinner and room service will conclude at 9:00pm until the following Memorial day. Dinner service remains open until 10pm Fridays & Saturdays year round.


Lost & Found

I left something behind during my stay. Who do I contact to help me locate it?

A: Please submit your lost and found issue online here: https://www.chargerback.com/ReportLostItemCBEmbed.asp?CustomerID=7888 or contact the hotel at 619-222-0561, and someone will be happy to locate your missing item(s).


Pets

Are pets allowed?

A: No. Service animals only.